Legal

Refund policy

Last updated: July 14, 2026

Refunds follow the statutory 14‑day withdrawal window that applies to consumers in the EU. Outside that window, payments are final. Galerist can be evaluated for free before paying — the free plan has no time limit — so the paid service is not a trial: by purchasing you request its immediate activation.

One‑time purchases (single galleries)

If you change your mind within 14 days of purchase and have not yet shared the gallery link with an external client, we will refund you in full.

If you have already shared the link, the purchase is consumed: the gallery has been used for its purpose and the payment is not refundable.

Subscriptions

Within 14 days of your first payment, a refund request may be evaluated only if you have not made effective use of the paid service — no galleries shared or published under the plan. If you have used it, the service is considered consumed and the payment is not refundable; any exceptional case is reviewed at our sole discretion.

If you subscribed after already using Galerist (free plan or a previous purchase), you have had every means to evaluate the service beforehand: by subscribing you accept immediate activation, and effective use of the paid features exhausts the withdrawal right.

Renewals are not refundable. You can cancel at any time from your Stripe Customer Portal, before the renewal date: cancellation takes effect at the end of the current billing period (we do not pro‑rate refunds).

Moving to a lower plan (downgrade) also takes effect at the end of the period you already paid for: you keep your current plan until it expires, then the new one starts at renewal. No refund and no credit for the current period. Moving to a higher plan, on the other hand, is immediate (we only charge the pro‑rated difference).

Exercising the 14‑day withdrawal

Requests must be sent from your account email within 14 days of the payment, including the Stripe transaction reference. Requests outside the window, or for payments whose service has been effectively used, are not processed. Approved refunds reach your card within 5‑10 days (Stripe processing + your bank).

This policy is incorporated into the Terms of Service.